If you choose to "Checkout with PayPal" and have a PayPal account, the process will be slightly faster. The downside to this is PayPal does not even tell us your title (Mr, Miss, Ms, etc).

You can also choose PayPal as the payment gateway even when you do not have a PayPal account.

We ask that customers avoid using PayPal eCheque. These cheques take up to nine working days to clear. We cannot despatch your order till the eCheque is cleared.

Occasionally, online transactions cannot be completed. We understand the frustration this might cause. This usually happens when the PSP is unable to validate your email address or if the PSP software is not able to 'talk' instantly with the shopping cart (Roman Cart) software, especially when there is high traffic volume. Also, 'hotmail' and 'yahoo' users seem to encounter most difficulties.

organic●ally™ also welcomes payment by cheque and Postal Orders (in Sterling Pounds). You simply have to fill in your details as you would with any website order. Click on the "Pay by Cheque" or "Pay by Postal Order" option. On-screen instructions will give you the address you need to send the cheque/Postal Order to, or see below.

You might wish to print out a copy of your invoice for your own record, although this is not necessary as a confirmation email will be sent after you have completed your Checkout. We will despatch your order as soon as your cheque to us is cleared or when the Postal Order is cashed. In the event that an item is out of stock, we will get in touch as soon as possible with further advice.

Cheques should be made payable to 'Organic-Ally' and sent to:

Organic-Ally, 118 Nibthwaite Road, Harrow, Middlesex HA1 1TG.

Postal Orders should be made payable to 'S P Lee' and sent to the same address as above. Please DO NOT cross the Postal Order and this could then only be cashed at a bank at substantial cost to us.

Whether you choose to make a cheque or online payment, an email confirmation will be sent to you at the conclusion of your transaction. Please check that the details are correct. Email us as soon as possible if any details need changing (eg a wrong post code).

The products at organic●ally™ range greatly in weight and bulk. We feel it is not fair for the customer of very light items (eg a single string bag) to pay a standard £3.95 P&P as many other retailers do. Instead we have calculated P&P according to weight and bulk to be as fair as possible to as many customers as possible.

Every time you add an item to your 'Shopping Basket', the P&P is automatically calculated for you so you can see exactly how much you are being charged. There is no need to wait to get to the Checkout page. Orders of £70 and over are despatched FREE of P&P charge.

The following is a summary of the P&P Rates for UK destinations:

Royal Mail (without any fanfare, as usual) put up their postal charges every on/around the 6th April. Instead of raising P&P charges, we are using Second Class post where possible.

Due to the closure of the sub-Post Office within walking distance we now split some orders into smaller parts so that they fit into a local post box. Thanks to customer feedback, this appears to be a very 'reliable' post box. Larger items which do not fit into a post box are usually despatched on Tuesdays and Fridays to avoid having to use the car.

The following is a summary of the P&P Rates for Europe/EU destinations:

If you ordered a Box of Hankies or a Bundle of String Bags, the parcels will be too large to go into your letterbox. If you are likely to be out when the postal worker calls and you wish to avoid the inconvenience of having to pick up your parcel at a Post Office Sorting Office/Depot, or losing it altogether as some postal workers have the habit of leaving larger packets outside the house, or even if you live in a building where access might be difficult or security erratic, do leave us an alternative address (eg a neighbour's, your work-place) or other specific instructions.

Just give us the details in Delivery Address when you get to Checkout. When paying with Nochex/PayPal, you might be prompted for a different delivery address again. If you have already stated the delivery address before, there is no need to do this again. .

However, do please, please check that this alternative address is correct when you receive your confirmation email. It is so easy to make a mistake. organic●ally™ will NOT be responsible for items lost due to customers supplying an incorrect address.

We often get instructions like "Leave parcel by the white gate/behind blue box/in the brown urn if no one is at home". Please note that when such instructions are given we are not responsible for replacing the order should it be lost.

Due to the nature of the hankies, face cloths and napkins, we will only accept the return of these goods if they are faulty and returned within seven days upon receipt of your order. Other goods can be returned, also within seven days upon receipt of your order, and refunded if they are returned unused, in good order and resaleable in its original packing. Simply email us for instructions on how to return goods.

We cannot afford to pay for the postage of goods being returned. Sorry.

Perhaps, like me, you hate being swamped with junk mail. I used to shop a lot via catalogue and online. But the paper and emails that then come through has stopped me from buying from new retailers. At organic●ally™ we believe in "doing to others what we want others to do to us". At the moment we do not have paper catalogues to send out. If you think someone you know might benefit from looking through this website, please either send us their email, or "recommend this site to a friend" (see below).

For the same reason, we do not run competitions to 'harvest' names and emails for marketing purposes. However, we do send out an occasional newsletter for existing customers, usually with useful product (care) information, or with special offers.